Terms & Conditions

Last updated: May 18, 2026

These Terms & Conditions (“Terms”) govern your access to and use of Salesio (“Salesio,” “we,” “us,” or “our”) — the website at salesio.app, the Salesio platform, and any booking, store, or contact page operated by a Salesio customer (“the Service”). By using the Service, creating an account, or booking an appointment through a Salesio Calendar page, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Customer: a business or individual that creates a Salesio account to use our tools.
• Visitor: an end user who interacts with a page built or hosted by Salesio on a Customer's behalf.
• Content: text, images, and other materials uploaded, created, or submitted through the Service.

2. The Service

Salesio provides website, AI chatbot, lead-capture, online-store, and appointment-booking tools to small businesses. We may add, change, or remove features at any time. We do not guarantee the Service will be uninterrupted or error-free.

3. Salesio Calendar SMS messaging program

The Salesio Calendarmessaging program delivers transactional SMS related to appointments you have booked through a Customer's Salesio Calendar page. Messages are strictly transactional and are never used for marketing.

Program details

• Program name: Salesio Calendar Booking Reminders.
• Description: appointment confirmation messages, 24-hour and 1-hour reminders, and cancellation / reschedule notifications tied to appointments you book on a Salesio Calendar page.
• Message frequency: up to four SMS per booking — one confirmation, one reminder 24 hours before, one reminder 1 hour before, and one cancellation or reschedule notice when applicable. Frequency depends on your bookings.
• Message and data rates may apply. Standard messaging rates from your carrier apply to every message sent or received.
• Carriers are not liable for delayed or undelivered messages.

Opt-in

You opt in to SMS only by checking the explicit consent checkbox on a Salesio Calendar booking form when you provide a phone number. The checkbox copy reads verbatim:

“I agree to receive SMS reminders for this appointment. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help.”

Without that checkbox checked, we do not store your phone number for messaging and no SMS is sent. Consent is logged with a timestamp for compliance audit.

Opt-out (HELP and STOP)

Reply STOP to any SMS to unsubscribe immediately and permanently. After replying STOP, you will receive one final confirmation that you have been unsubscribed and will not receive further SMS.

Reply HELP to any SMS to receive help and contact information. You can also email support@salesio.app for assistance at any time.

Supported carriers

The program is compatible with all major U.S. carriers including AT&T, T-Mobile, Verizon, and U.S. Cellular. Messages are sent only to U.S. mobile numbers.

4. Eligibility and accounts

• You must be at least 13 years old (or 16 in the EEA/UK) to use the Service.
• You are responsible for the accuracy of your account information and for keeping your credentials confidential.
• You are responsible for all activity that occurs under your account.
• Notify us promptly at support@salesio.app of any unauthorized use.

5. Subscriptions, billing, and refunds

Paid plans are billed in advance on a recurring basis via Stripe. You authorize us to charge your payment method for all applicable fees. You may cancel at any time; cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law. Failed or overdue payment may result in suspension. Booking deposits collected by Customers are refunded according to the refund policy each Customer sets on their booking page.

6. Acceptable use

You agree not to, and not to allow others to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Send spam, unsolicited marketing, or messages without proper consent.
• Harass, abuse, or harm another person, or impersonate others.
• Upload malware, or attempt to disrupt, probe, or bypass the security or technical limits of the Service.
• Infringe the intellectual property or privacy rights of others.
• Use the Service to violate TCPA, CAN-SPAM, carrier rules, or other applicable communications laws.

We may investigate and suspend or terminate accounts that violate these Terms.

7. Customer content and intellectual property

You retain ownership of the Content you submit. You grant Salesio a worldwide, non-exclusive license to host, store, process, and display that Content solely to operate and improve the Service. You represent that you have the rights to the Content you submit and that it does not violate any law or third-party right.

Salesio and its software, design, and trademarks remain the property of Salesio. These Terms do not grant you any right to our branding except as needed to use the Service.

8. Third-party services

The Service relies on third-party providers (including Stripe, Twilio, Resend, OpenAI, Render, Vercel, and Neon). Your use of the Service may also be subject to those providers' terms. We are not responsible for third-party services we do not control.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Limitation of liability

To the maximum extent permitted by law, Salesio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the Service. Our total aggregate liability for any claim is capped at the amount you paid us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Salesio and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Content, your use of the Service, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, or create risk or legal exposure for us. Upon termination, your right to use the Service ends; provisions that by their nature should survive (including Sections 9–11 and 13) will survive.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict-of-laws rules. The parties will first attempt to resolve any dispute informally by contacting support@salesio.app. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Maryland, unless applicable law grants you the right to bring a claim elsewhere.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced on this page with a new “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance.

15. Miscellaneous

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Salesio regarding the Service.
• Severability: if any provision is found unenforceable, the rest remains in effect.
• No waiver: our failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.

16. Privacy

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Contact

Email: support@salesio.app