Your tools are ready.
We'll help you master them.
If something in Salesio isn't working, fixing it is always included, in every plan. When you'd rather have a specialist walk you through it, set it up for you or move your business over, choose a package.
Fixes are on us.
Your setup is yours.
Your content and your settings are yours to manage (Terms of Service, sections 4 and 14). We're here when something doesn't work, and with a package when you want a hand.
Always included, every plan
- Anything that doesn't work as our guides describe, fixed at no cost
- Billing, your account and access
- Step-by-step guides and the Help assistant, 24/7
- Email us to ask how to do something
With a support package
- A specialist on a live call with you
- We set up your services, add-ons, products and site for you
- We move your business from another platform
- Priority replies within 4 business hours
Pick the help
that fits you.
Every package is a one-time payment, except Support Plus. On the Custom plan, onboarding and migration are already included.
Bring your list. Leave with answers.
- 45-minute video call with screen sharing
- Every question answered live, or written steps to follow
- Scheduled at a time that works for you
- Great for quick questions or a second pair of eyes
Send us the list. We do the work.
- Up to 2 hours of a specialist's work on your account
- Services, add-ons, products, variants, texts and photos
- A summary of everything we changed
- Use it within 90 days of purchase
A specialist on call, every month.
- Reply within 4 business hours (Mon–Fri, 9–6 ET)
- 30 minutes a month for a call or for work on your account
- Annual: $539/yr, one month free
- Cancel anytime
- Unused time doesn't roll over
Start right in your first 30 days.
- 3 live sessions: 60, 45 and 30 minutes
- Your site, bookings, deposits and policies
- Stripe, products, emails and publishing
- A final review of your account with a checklist
- We teach, you set it up: you'll know how it all works
Coming from Vagaro, Square, Wix or GlossGenius?
- Up to 50 services with add-ons and categories
- Up to 25 products with variants
- Your client list and upcoming appointments
- A 30-minute review with you at the end
- Bigger catalog? Add Done for You blocks
A page designed for your business.
- Designed by our team around your brand and your offer
- Built in Salesio, connected to your bookings and shop
- You keep editing it yourself afterward
Paid upfront with secure checkout by Stripe; after you pay, we email you to get started. Time already delivered isn't refunded; a session that wasn't held is refunded in full.
A few things to know.
Anything else, write to us.
Do I need a package to get help?
No. If something in Salesio doesn't work as our guides describe, we fix it at no cost, in every plan. Packages are for when you want a specialist's time on your own setup.
Which one should I pick?
Just switched from another platform: Migration. New to Salesio and want to learn it: Onboarding. A few questions: a 1:1 Session. A list of changes you'd rather not do yourself: Done for You. Ongoing help every month: Support Plus.
What's the difference between Onboarding and Done for You?
In Onboarding we teach you and you make the changes, so you know how everything works. In Done for You and Migration, we make the changes for you.
How do I schedule my session?
After you pay, we email you to pick a time.
Can I get a refund?
Packages are paid upfront. Time already delivered isn't refunded; a session that wasn't held is refunded in full. Support Plus is month to month and you can cancel anytime.
Do you write my prices, policies or legal texts?
We load what you give us. We don't write legal or medical texts, or set prices you haven't given us.
I'm on the Custom plan. Do I pay for these?
Onboarding and migration are already included in Custom.
Spend your time on clients.
We'll help with the setup.
Fixes are always free. Expert help from $59.