Are the content counts per platform?
No. Each plan includes a total number of original pieces, which we adapt and publish across your chosen channels. A piece published on several channels counts as one. On Momentum, for example, that's 12 in total: the 9 graphics are adapted for Instagram and Facebook, and the 3 videos go out on Reels, TikTok and Facebook.
Do you film at my business?
The plans use the photos and videos you send us, shot on your phone; we tell you what to shoot. An on-site photo or video session is quoted separately, depending on your location.
Is ad spend included?
No. Ad spend is separate from the plan fee and is paid directly to Meta, TikTok or Google through your own account. Campaign management is included in Acceleration and Apex; on Momentum and Velocity it's added from $750/mo.
Do you reply to my customers' messages?
Human support is for you, as our client. Replying to your customers' DMs and comments can be added as a separate service.
What software is included?
Salesio Pro ($39.99/mo): your website, bookings, shop, link page, chatbot and reports. Plus Social Engine, our social planner, currently in private beta: as an Atelier client you get access. As long as you're on an Atelier plan, you don't pay for any subscription separately.
Can I cancel? Is there a guarantee?
It's month to month and you can cancel anytime. Because every month includes custom human work, work already delivered isn't refunded. The 30-day guarantee applies to Salesio Pro when you sign up for it on your own.
Do you guarantee sales?
We commit to what we agree on: the deliverables, the measurement and month-over-month improvement. Sales and bookings also depend on your offer, your audience, your ad budget and the experience you give your customers.