Terms of Service

Last updated: October 19, 2026

These Terms of Service ("Terms") govern your access to and use of Salesio (the "Service"). By creating an account or using the Service you agree to these Terms.

1. Eligibility & accounts

You must be at least 18 years old and able to enter into a binding contract. You're responsible for keeping your login credentials secure and for everything that happens under your account.

2. Subscription & billing

  • Salesio is sold as a monthly subscription, billed in advance via Stripe.
  • Your subscription renews automatically each month until you cancel.
  • Prices are listed at salesio.app/pricing and may change with 30 days' notice for existing customers.
  • All charges are in US dollars unless otherwise noted at checkout.
  • Your plan's SMS and emails are one pool for your whole account, and it grows with each staff calendar. Every email sent from your sites counts: campaigns, confirmations, receipts, reminders and notices. Notifications in the Salesio app are unlimited and never count.
  • SMS and AI chat beyond your plan's included amounts are paid from a usage credit you buy in advance, at the prices listed at salesio.app/pricing. Included amounts reset every month of your billing cycle. Credit never expires. If it runs out, clients with an email get their reminder by email; phone-only clients still get the SMS, which is added to your next invoice; campaigns wait up to 48 hours and the chatbot takes messages without AI.
  • If you turn on auto-reload, you authorize Salesio to charge your saved card the amount you choose each time your balance drops below the threshold you set, never exceeding the monthly limit you set. You can turn it off anytime from Billing, and we email you a receipt for every reload.
  • Automatic email charges. By subscribing to a plan that includes emails, you authorize Salesio to charge the card on file for your subscription, automatically and without further notice, in blocks of $5.00 (1,000 emails at the rate on the pricing page) whenever your account sends emails beyond what your plan includes, up to your monthly usage limit (US$100 by default; you can change it in Billing). Each charge is added to your usage credit and we email you a receipt for it. If a charge is declined or the monthly limit is reached, campaigns wait, confirmations and reminders still go out, and the amount owed is added to your next invoice.
  • When you collect payments with your connected Stripe account, Salesio charges platform fees on top of Stripe's fees, as listed at salesio.app/pricing. If you authorize it in Payments, Stripe's fees for deposits to your bank are debited from your Stripe balance and come out of your next deposit.

3. Cancellation & refunds

You can cancel anytime from your account dashboard. Cancellation takes effect at the end of your current billing period. We do not pro-rate refunds for partial months. See our Refund Policy for full details.

4. Your content

Anything you publish through Salesio stays your property. You grant Salesio a worldwide, non-exclusive license to host, transmit and display that content as needed to provide the Service. We don't sell your content to third parties.

5. Acceptable use

You agree not to use Salesio to:

  • Publish content that is illegal, defamatory, hateful, fraudulent, or that violates someone else's rights.
  • Distribute malware, spam, or content that interferes with the Service.
  • Reverse engineer, resell or sublicense the Service without our written permission.
  • Use Salesio to evade sanctions or operate in any country prohibited by US law.

6. Salesio's intellectual property

Salesio, including the platform, templates, designs and brand, is owned by Salesio and protected by US and international IP law. You receive a limited, non-transferable license to use the Service while your subscription is active.

7. Third-party services

Salesio integrates with Stripe (payments), Twilio (SMS), OpenAI (AI features), Google Maps (maps), and hosting providers — their respective terms apply to those parts of the Service.

8. Service availability

We work to keep Salesio available 24/7 but we don't guarantee uninterrupted service. Scheduled maintenance, security updates and force-majeure events may cause brief downtime.

9. Disclaimer & liability

The Service is provided "as is" without warranties. Salesio's total liability for any claim related to the Service is capped at the amount you paid us in the prior 12 months.

10. Termination

You can stop using Salesio at any time. We may terminate your account for breach of these Terms, for unpaid invoices, or if we decide to discontinue the Service. After termination we delete your account and associated content within 90 days.

11. Changes to these Terms

We may update these Terms occasionally. For material changes we'll notify you at least 30 days before they take effect.

12. Governing law

These Terms are governed by the laws of the State of Maryland, USA. Disputes are resolved in the state or federal courts in Montgomery County, Maryland.

13. If you book with a business: saved card

This section is for you if you book an appointment with a business that uses Salesio.

  • If the business has it turned on and you tick the box when you pay, your card is saved by Stripe in that business's account. Salesio never sees or stores your card number.
  • The business may charge only the remaining balance of that appointment —what remains of the service you booked, plus any extras you request— from the appointment day up to 30 days after.
  • You get a receipt for every charge.
  • You can ask the business to remove your card anytime. From then on it can no longer charge it, and anything still owed is paid with a payment link.

14. Support

  • Support for the Service is included in every plan: if something doesn't work as described in our guides, we fix it at no cost.
  • Setting up and maintaining your account is your responsibility: your site's texts, photos, sections and layout; your services, add-ons, prices, availability and booking policies; and your products and their variants. You make these changes yourself in the Builder, in Edit, in Bookings and in Products, and they go live when you publish.
  • To help you, our guides at guides.salesio.app and the Help assistant in your portal are always available, and you can email us to ask how to do something.
  • If you'd rather have someone from Salesio walk you through it or do it for you, we offer optional paid support packages, with their price and scope shown when you buy them. Time already delivered is not refundable; a session that wasn't held is refunded in full.
  • To give you support, we may review your account's activity logs (see our Privacy Policy).

15. Contact

Questions about these Terms? Email legal@salesio.app.